Returns & Exchanges

At JOOCYEE, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Securely

Place the unused items in their original packaging, ensuring they are well-protected to prevent damage during transit.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing