Frequently Asked Questions

Everything you need to know about JOOCYEE beauty products and services.

How long does shipping take for my beauty order?

Standard shipping usually takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery.

What is your return policy for cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If your item arrived damaged, please contact our support team immediately for a replacement.

Are JOOCYEE products cruelty-free?

Yes, we are committed to ethical beauty. JOOCYEE does not test any of our finished products or ingredients on animals, nor do we commission third parties to do so.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I check the status of my order?

You can check your order status by logging into your account on our website or by clicking the 'Track Order' link found in your shipping confirmation email.

Are your products safe for sensitive skin?

Our formulas are designed with high-quality ingredients, but we always recommend checking the full ingredient list on the product page and performing a patch test before full application.